Refund Policy

At Servy, we are committed to providing high-quality handyman services that meet your needs. Since all services are paid Cash on Delivery (COD), this policy explains when you can cancel a booking and how refunds (if applicable) are handled.

1. Cancellations & Rescheduling

  • Before Provider Acceptance: You may cancel a booking at any time before the service provider accepts it. No payment is required yet, so no refund is necessary.

  • Provider Unavailability: If a service provider cannot attend your appointment due to unforeseen circumstances, the provider may cancel the booking. You will not be charged for this service.

  • Rescheduling: You may request to reschedule your booking. Servy will assist in finding a new appointment time that works for you.

2. Refunds (COD)

Since payments are collected in cash:

  • No refund is required if the service has not been provided.

  • If the provider collects cash in error or there is a dispute about the payment amount, Servy will work with you and the provider to resolve the issue fairly.

3. Dispute Resolution

If you have concerns about cancellations or payments, contact Servy customer support:

Servy is committed to resolving all issues fairly and amicably.

4. Important Notes

  • This policy applies to all bookings made via the Servy App or Website.

  • Servy reserves the right to update this policy at any time without prior notice.

  • By using the Servy App, you agree to this Refund & Cancellation Policy.

The Servy Team